• For any returns and refund enquiries telephone 01509 235236 or email sales@pickworthfurnishing.co.uk
  • Returns address Pickworth Furnishing, Wards End, Loughborough, Leicestershire, LE11 3HB.
  • Under no circumstances must any goods be sent back without an authorisation email from us we will not accept any responsibility for goods lost or damaged if sent without.
  • You may return an item for any reason within 5 working days of receiving the goods.
  • We strongly recommend you use an established carrier with a trackable service and insure the goods for the full price paid. We will not be responsible for any goods lost or damaged during transit being returned.
  • If you return an item because of an error on our behalf or goods that were delivered damaged we will refund your costs in sending them to us.
  • A copy of the postage invoice and original invoice must be supplied by post in order for us to refund you.
  • All returns where the goods are unsuitable must be complete in the original box, unused and in a saleable condition.
  • All refunds are subject to us inspecting the goods once received by us.
  • Any goods returned to us that are not due to an error on our behalf will have the original shipping cost deducted incurred by us plus a 10% restocking fee.